Terms and conditions

These delivery terms are valid from 10.10.2023.

Online shop

The store sells products to individuals and companies of legal age. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agree to the delivery conditions valid at any given time.

Payment and payment methods

The payment service is Paytrail, through which card payments and mobile payment methods are available as payment options.

By providing information at the checkout, you accept the terms and conditions of Paytrail Oyj (Paytrail | Innova 2, Lutakonaukio 7 | 40100 Jyväskylä). By pressing "Order" you agree to RTEMotorsport's general terms and conditions.

Order and payment confirmation

Once we have received your order, we will immediately send you an order confirmation by e-mail, which will show your order information. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation if you have to contact customer service. When dealing with customer service, always have your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.

You can contact our customer service with the following information:

Delivery methods and costs

Delivery costs include postage and packaging costs. We present an estimate of the future delivery costs in the shopping cart according to the primary delivery method in use. You can see the exact delivery costs after choosing the payment and delivery methods you want for the order. The delivery methods in use depend on the contents of the shopping basket and the combined weight. You can choose from the delivery methods in use at the checkout the option that suits you best, with the exact delivery cost shown.

Delivery time

Our most common delivery times to Europe vary depending on the order and delivery method. Exceptions to the delivery time estimates have been stated if there are out-of-stock products in the shopping cart, and we will also notify you of possible delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store informs about unusual delivery times on its website.

Return conditions

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Unclaimed package

Not redeeming is not the same as refund or cancellation. For unclaimed packages for which a separate cancellation notification has not been made, we will charge the delivery costs.

Problem situations

If the product is lost or damaged during transport or otherwise does not match your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section or by calling the phone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.